We will start our Grosvenor Casino review by saying that whenever you go to a major city or town in the United Kingdom, you will be able to see the lights of the local Grosvenor Casino. This gambling chain owns fifty-five land-based casinos all over the country, but in this article, we will pay attention more to the online Grosvenor Casino. The transition to the internet has been quite smooth and with the participation of the gaming pioneers Evolution gaming taking care of the live tech. So it is not surprising that the venture has turned out successful.
In this Grosvenor Casino review, we have considered all features of this operator, and we will offer you the benefits and the negatives. We have stringently evaluated all the casino offerings, including the choice of games, the bonuses and loyalty systems by Grosvenor.
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Software and Games
There are several software companies used by Grosvenor Casino for supporting its internet operations. The table games, slots, roulette and fixed-odd number games are provided by Realistic Games, a company based in Oxfordshire and focused on the gambling games and apps for real money. Its games are developed with the use of in-house algorithms and subsequently integrated into the internet site of Grosvenor. The prominent player Microgaming also offers some of its most popular titles, which include the Mega Moolah jackpot slot, a world record breaker. And we should also mention IGT, another prominent gaming company, UK-based, which provides additional slots and also video-based games.
The company Evolution which is probably the best when it comes to the live casino streaming is responsible for all the live gaming operations of Grosvenor – the exception is the exclusive live UK dealers. You can play their software by either a direct download of the package or by using the browser mode. There are regular tests by the independent company eCOGRA, the internet gaming industry authority.
Grosvenor has filled its internet gaming library with titles from various providers. Realistic, IGT and Microgaming can all be found in the catalogue of the online Grosvenor Casino slots. Popular names like Mega Moolah and Cleopatra are at your disposal, along with the more and more commonly played (because of its 96.1% RTP rate) Starburst slot. Besides slots, the casino provides seven versions of roulette, eight blackjack versions and also baccarat and video poker.
There is a wonderful live casino offered by one of the top players in the business – Evolution Gaming. The specialists of the live casino are becoming standard in the industry quickly, providing flawless HD streaming and a very attractive team of highly skilled dealers. There are live streams for blackjack, roulette, casino hold’em, baccarat and stud poker.
The slots at Grosvenor Casino
In our expert www.grosvenorcasinos.com review, we should say that you have the option for no download or instant play with more than two hundred and fifty slot games. Yes, you can play the standard table games such as blackjack, baccarat, roulette and of course, video poker. On the other hand, slots are the territory where Grosvenor Casino really come to their best and provide unique offerings.
You can play slots from IGT, Aristocrat, Novomatic, Bally and Barcrest, Ash Gaming, Blueprint Gaming and WMS Gaming among others. If we talk about the slots by Novomatic, they offer several that you can find quite easily – you have the favourite for land-based casinos Indian Spirit and the quite high variance Fairy Queen. When it comes to the Aristocrat slots, there are 50 Lions, 5 Dragons and Tiki Torch (however, none could be played for free) as well as the very respectable Miss Kitty.
It is great that Grosvenor offer WMS slots too – up until now there is no a full selection, but titles are regularly added. You can play such classics like Wizard of Oz, Black Knight and Zeus and also the high variance games Spartacus Gladiator of Rome and Raging Rhino.
When it comes to the IGT slots, there are the Siberian Storm, Cats, Pharaoh’s Fortune, Da Vinci Diamonds and Cleopatra among many others (a full suite of their games is offered).
To sum up, they offer a decent choice of slots – games that are difficult to find online, and if you use the different software providers, Grosvenor Casino has great offerings for the fans of slot games.
The live casino by Grosvenor
You are all set with Evolution Gaming. The largest live casino provider in the world is definitely the top one currently in Europe. There are two large studios from which Evolution runs its operation – in Malta and in Riga, Latvia and in this way brings casino games in the English language to the players via different operators.
Its origin in the brick-and-mortar casino market means that Grosvenor can add an additional layer to the live casino product in the shape of exclusive UK dealers. There is an availability of dedicated dealers 24/7, with the addition of online chat. The live experience is going to be similar to this in the fifty-five brick-and-mortar casinos.
You can access Grosvenor Casino from your mobile device. You can play over hundred and twenty various games and this is really something for a mobile casino UK. The mobile-friendly website of Grosvenor is available on all tablets or smartphones which run Android or iOS and it covers ninety-nine percent of all portable devices in the UK. You can also use the downloadable dedicated app for both operating systems.
In this expert review, we should say that if you are a new player, you are entitled to a bonus. The additional funds will provide you with the ammo to give the real money games a try without the need to put your own money at risk. And this internet casino offers abundant promotions.
When the welcome bonus is concerned, we think that Grosvenor Casino can improve. The new users from the UK will get twenty Pounds for free if they make a deposit of twenty Pounds and wager the amount of the deposit five times. Despite that this bonus is somehow low, the requirements for wagering are also low.
If you are a member at one of the land-based UK Grosvenor Casinos, you will be able to receive a twenty Pounds no deposit bonus. All you have to do is to sign up with the use of your membership details and then you will receive twenty Pounds for free within two hours of signing up. You should wager the twenty Pounds no deposit bonus only once before being able to withdraw it.
In the first month, you will be awarded up to five hundred Pounds cash back. You will receive fifty percent cash back on any possible losses you suffer in the initial month up to five hundred Pounds. All you have to do is to opt-in right after you sign up – you can do this when you go to the tab Get Rewarded and then to Promotions. Enter your username and just start playing! In case you win –good for you, in case you lose – you will receive fifty percent back for up to five hundred Pounds.
The live casino host: mystery card bonuses and quiz nights
One of the benefits of the dedicated 24/7 live dealers is the new and exciting promotions included in the casino live experience. With Live Casino Host, there are immediate cash bonuses for in-game interactions. Players can win a ten Pounds, twenty Pounds or thirty Pounds instant cash bonus on Quiz Nights if they answer questions via live chat. Unlucky players who have lost 3 consecutive hands in a fifteen minutes period on Bad Beat Bonus will get a compensation. There is a possibility that the live casino host goes to a table and then announces that there is a bonus that lasts five rounds on Mystery Card Bonus nights. The host chooses a random card from the deck and gives a prize each time the Mystery Card appears in the hand of a player. Such additional bonuses heat up the live play and produce a wonderful atmosphere.
The extra bonus – game of the week
Weekly bonuses offer players the option to win huge prizes playing certain live casino games. In the week of our testing, there were double Play Points given to all players at the live roulette tables. There is no requirement for opt-in action when it comes to Game of The Week, you should simply check the Grosvenor promotions page from time to time for information about the games included. Game of The Week covers only play for real money.
Wonderful seasonal deals
In this casino review, we should say that free chips and bonus spins are great, but things are taken to another level by Grosvenor when it comes to its seasonal price draws. Previous prizes included Barbados beach holidays and New York City breaks. In order to be eligible for seasonal promotions, players have to opt-in and then fulfil a wagering requirement – for example, stake ten Pounds in any game. When the promotion ends, then the draws are made. You can discover all the pertinent information in the promotions tab on the Grosvenor’s site, and we do recommend checking it often.
The loyalty – winning Play Points and prizes
No matter if you are playing at the Grosvenor Casino online, on their mobile site or at some of the fifty-five brick-and-mortar casinos, you will win loyalty credits that are called Play Points. Regular customers can use previously won points when they open an internet account and would not lose any progress. You can exchange points for a gift from an abundant catalogue that includes TVs, iPads, luxury hotel breaks and flying lessons. Players who have won eight thousand points during a twelve month period have eligibility for a Gold Card. The Gold Card players are eligible for special deals and personalised gifts.
Withdrawal and Deposit Methods
This casino offers the most commonly used banking options for making deposits and withdrawals. You can use all types of credit and debit cards such as MasterCard and Visa. You can also use the e-wallet payment options such as Ukash, NETellers and Skrill. Moreover, there is an availability of PayPal both for making deposits and withdrawals.
When the cashouts are concerned, on their website it is stated that they take between three and five days. On the other hand, our experience shows that all our requests for withdrawals have been processed within twenty-four to forty-eight hours on average. The Skrill account withdrawals were within twelve hours- including weekends.
Similar to all legal internet casinos, you will have to send (via e-mail) ID documents such as a driver’s license or a passport (scan) if you want to be able to make your first withdrawal. On the other hand, if you can be located by the address details, you would not need to send any documents. You can make a deposit for as little as five Pounds, and Grosvenor Casino would not impose any fees for making deposits or withdrawals.
Security and Customer Support
Grosvenor Casino has existed as a gaming company since 1970. The owner is The Rank Group, company that employs about six thousand and three hundred people and has over 1.7 million UK customers. Rank and Grosvenor got the award Casino Operator of the Year at the International Gaming Awards in 2013. Rank Group also got the award of the Land Based Socially Responsible Operator in 2014 and 2015. Grosvenor is a fully licensed casino operator and is considered one of the most reliable casino operators in the United Kingdom.
Their customer support is run by the Help Centre of Grosvenor Casino. There is also a possibility to call your local land based casino Grosvenor and get help with your internet account. All the slots at Grosvenor Casino boot with the Reality check interval timer. This system gives the player the option to set time limits in order to avoid too long play sessions. This move on behalf of Grosvenor is related to promoting responsible gaming.
As expected, their customer support service is very good and straightforward. They are focused in the UK (only Irish and UK customers are accepted) and provide a toll-free phone number. There is also an availability of live chat and e-mail support.
We have made many deposits at this casino and the few times we had to contact them, we discovered they are reliable and pleasant. We have sent a few e-mails, basically to inquire which slots would be added and the responses were quite fast – mostly within two-three hours, even at weekends. In our professional review, we should mention that their support is available from 8 am to 11:59 pm, each day of the week and year.
When you want to make a withdrawal, a customer support representative will identify you using the address you have provided. If this is not a problem for you, you will not have to submit any ID documents. Overall, they provide a quite decent customer support, understandable for an operator that has a very long land-based casino experience.
Certainly, if you are already a member of a brick-and-mortar Grosvenor Casino, it is quite sensible to extend your membership and play on the web. For members of Grosvenor Casino, there are optional sixty Pounds to pick up, and it comes with minimal requirements for wagering.
For the other players, while the bonuses at Grosvenor are far from impressive, the small play through requirements certainly are. If there is still some scepticism in you, think about the difference between winning twenty Pounds by wagering only a hundred, and one thousand by wagering twenty thousand, as dictated by some other welcome (or not so welcome) bonuses.
The games selection at Grosvenor Casino is somewhat limited, but they offer the basic great titles from IGT. In addition, you will not make a wrong move when you play at the best live casino that is powered by the most prominent provider of real-world casinos in the UK.
With brick-and-mortar casino in about fifty cities in the United Kingdom from Southed on Sea to Aberdeen, Grosvenor Casino provides an excellent traditional casino experience. And going to their online casino is worth your time.
At the end of our Grosvenor Casino review, we should say that users who are looking for a seamless play at both land based casinos and online casinos will really appreciate Grosvenor Casino. It is easy to combine Play Points here, and it means that wherever and whenever you play, you can boost your VIP level. Yes, their welcome bonus is not the most impressive one on the internet, but the standard promotions, seasonal competitions and personalised rewards somehow make up for it. Adhere to this casino and your loyalty will be well rewarded. For a wonderful and lasting internet casino experience, choose Grosvenor Casinos. Thank you for reading our Grosvenor Casino review.